Help

What do you need?

If it concerns a booking you have made, opening the trip and using Get help reaches us with the context already attached.

Bookings

Changing a booking

Moving dates, changing the room, or adding a traveller.

Cancelling a booking

What it costs, and how to find out before you commit.

Money and refunds

Refunds

How long money takes to come back, and who is holding it.

Fees and what is not included

What the total covers and the Faroese costs that sit outside it.

Travelling in the Faroes

When the weather ruins a plan

Cancelled ferries, closed roads and what BEST can do.

Missed a ferry or a bus

What to do, and what it affects further down the trip.

Account and saved items

A trip or booking is missing

Where saved stays and trips are kept.

What BEST knows

Why does it say nothing is nearby?

The difference between "nothing recorded" and "we could not check".

Common questions

Do I need a car in the Faroe Islands?

For most of the country, yes. Tórshavn works entirely without one, and the bus network reaches the larger villages, but places like Saksun and Gjógv have no practical service. Every BEST stay states its car dependence.

Is the price I see the price I pay?

Yes. Every fee the property charges is included in the total and itemised. Tolls, ferry fares and landowner access fees are paid to others and listed separately.

Can BEST tell me when the next bus leaves?

No. There is no machine-readable national timetable. We can show you where a stop is; we cannot tell you when the bus comes.

What happens if a ferry is cancelled?

Contact us through the trip. We will ask the property to waive any charge, though the decision is theirs. We have no live feed for cancellations, so we will not know unless you tell us.

Is NORA an AI chatbot?

No. Every observation NORA makes is a rule applied to real data, and each one shows the basis it was derived from.

Can I book anything on BEST right now?

No. This is a preview build. Accommodation, prices and bookings are sample data. The place, weather and transport information is real.

What languages does BEST work in?

English today. Føroyskt, Dansk and Español are planned, and the product has been built so content can be translated rather than rebuilt.

When should I visit?

May and September are the best compromises between daylight, open services and crowds. June to August for puffins and the longest light. Winter is atmospheric but many services reduce.

Still stuck? Tell us what happened and we will pick it up.